A Navigating Challenging Dialogue® Workshop

Tackling Difficult Conversations with Confidence

Are There Conversations You Dread or Avoid? Or You Don't Know Where to Start? Does it Seem Like Conflicts are Never Resolved?

Life and work are filled with difficult conversations that we are sometimes unprepared to handle comfortably.
It’s human nature to dig in and try to find a way through conversations that feel hard, risky, or just exhausting. It’s often the urge to be heard and understood that leads to conflict and damaged relationships. 

This Workshop Transforms Difficult Conversations

You’ll learn Navigating Challenging Dialogue® (NCD), the NCD Process, and the NCD Principles. These are proven tools for effective, fact-based dialogue, even when conversations feel risky. Learn to create connections and achieve results through clear, empathetic communication.
You’ll leave the workshop able to apply your new skills immediately.
Facilitated by Beth Wonson, Founder of Navigating Challenging Dialogue®.

  • Logistics

  • This is a self-paced course that must be completed within 4 months. 
  • All assignments must be completed within the enrollment period. (Everything is reviewed by us! There is no auto-grading.)
  • A certificate is awarded upon successful completion.

You’ll be using your own experiences and specific challenges. 

With each assignment, you're asked to use your own scenarios and apply the NCD Process, to learn to:

Navigate difficult conversations with fact-based dialogue.
Improve trust, build connection.
Establish, or preserve, a healthier relationship with the other party.

Navigating Challenging Dialogue Works When You’re Facing a Challenge

Whether you’re a manager, leader, parent – or anyone facing a stressful conversation who wants to improve your communication skills, this workshop will transform how you engage with others and handle conflicts. 

The NCD Process is a framework for fact-based dialogue, even when communication feels risky:

Conversations that bring up conflict
Acting in a management or leadership role
Coaching your staff or team

Giving and receiving feedback
Providing customer service
At home, work, or wherever you have conversations that can feel risky

"The [Navigating Challenging Dialogue] workshop totally met my expectations. I loved the use of case study and hearing the individual reflections along the way. This workshop was more robust than most others because of this engagement.  Beth provides a clear framework with a different energy than any other workshop I’ve attended. It was amazingly collaborative and open for such a potentially nerve-wracking topic!"

—STEPHANIE POLEN, THE POLEN GROUP

By Design, This Is Not a Typical Workshop Where You Sit Back and Listen to the Instructor

This workshop is experiential. You will write-up 2 scenarios of your own to learn and practice the NCD Process.

Each scenario will describe a conversation you'll be having with one specific person. This should be a conversation that you anticipate may be challenging or which you've been dreading.

Navigating Challenging Dialogue is Your Communication Toolkit

By following the NCD Process, you can have effective conversations which are less stressful and more productive.
Practicing the NCD Principles will develop the skills that lead to building trust: self-awareness, emotional self-regulation, empathy, and curiosity. 
These skills are foundational to being effective in communication, leadership, and incorporating coaching skills into the workplace.

Using Navigating Challenging Dialogue has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results.

"It blew my mind how complicated we make things and how simple it really can be when we just strip everything away and get down to the facts. EVERYONE needs this. Every manager, leader, parent, teacher, coach, counselor, etc... basically, anyone who communicates with others needs to take [Navigating Challenging Dialogue®]."  

— BECKY GRAY, EXECUTIVE DIRECTOR, MUST! CHARITIES

Beckty Gray, Executive Director, must! Charities

Navigating Challenging Dialogue is Proven and Valuable 

Early in her career, Beth got fed up with all the time she wasted clearing up her miscommunications. Through research and practice, she created Navigating Challenging Dialogue (NCD). Using NCD and following the 4-step NCD Process not only made her a better communicator, it improved all of her relationships, and she became a more effective leader.

  • Today, Fortune 500s, nonprofit organizations, government agencies, and schools use the tools and strategies of NCD to become communicators who empower others through meaningful, drama-free conversations.
  • NCD is a proven tool for improving culture, clarity, and retention in organizations.
  • More importantly, Beth's client work has proven that practicing NCD makes it easier to build trust, which is critical for healthy relationships and successful organizations.

As you learn the principles, key concepts, and skills of NCD, you’ll be more open to observe the interactions of others around you. You’ll notice where drama is being created through lack of clarity. You’ll start to see points in conversations where pausing to ask a few curious questions may avoid unhealthy conflict.  

Observing the world around you is one of the ways the practice of NCD improves your ability to have even the toughest conversations in much healthier ways. As you begin to experience more ease, you will notice places all around you where drama and conflict may be prevented.

By using NCD, you’ll begin experiencing less drama, chaos, stress, and unhealthy conflict in your own communication. And you’ll find the best way to introduce these concepts to others is to model the behavior you desire.

The Workshop Also Includes ...

A private classroom where you download the class and bonus materials, complete the assignments, and ask questions.
Our instructors answer your questions and review your assignments to provide feedback and guidance. There are no auto-graders here!
Complimentary access to our Online Learning Center with our entire library of communication and leadership development resources.
Complimentary copy of Beth's eBook: Turn This Conversation Around: The 4-Stage Process for Communication with Connection.
This is the official Navigating Challenging Dialogue® handbook.
Complimentary copy of Beth's eBook: Mastering Feedback: Everything You’ve Never Been Told About How to Give Feedback.
Certificate awarded upon successful completion of all online assignments within the enrollment period.

Course Content

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Have Questions? Need More Information? 

Beth Wonson

CEO and Founder of Navigating Challenging Dialogue®, Communication Expert, Leadership Coach

About Beth Wonson

Since 2010, Beth has been speaking, coaching, mentoring, and training individuals and teams. Beth developed Navigating Challenging Dialogue® out of a desire to help herself become a better manager, leader, parent, and friend. 
Now, Fortune 500s, nonprofit organizations, government agencies, and schools use the tools and strategies of NCD to become communicators who empower others through meaningful, drama-free conversations.
To reach even more people, Beth has now published two books for implementing NCD as a proven tool for improving communication, culture, and retention in organizations. 
In addition to training and speaking, Beth is an ICF accredited Leadership Coach, providing mentoring and consulting services.

You can learn more about Beth's products and services at: NCDsolution.com
 
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