A Navigating Challenging Dialogue® Workshop

Learn to Master Feedback

Do You Resist Giving Feedback? Does Receiving Feedback Feel Uncomfortable? 

Feedback is rarely something most of us look forward to because it almost never results in good – or productive –  information we can actually use. Sometimes people try to cushion “negative” feedback with praise or “positive” feedback. It’s a technique that always feels inauthentic, and the “real” feedback gets lost. 
It is not uncommon for feedback to create drama instead of improve performance. Add in remote management, uncertainty, and overwhelm, and it’s no wonder that we often tiptoe around giving feedback.

This Workshop is a Genuine Fix

Using materials based on Beth Wonson’s book, Mastering Feedback: Everything You Were Never Told About Giving Feedback, you’ll practice the proven skills and strategies of delivering effective feedback. 
You’ll learn the NCD 4-Step Feedback Process and the NCD Principles. These are proven tools for effective, fact-based feedback that is actionable. Learn to create connections and achieve results through clear, empathetic communication.
You’ll leave class able to apply your new skills immediately.
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Facilitated by Beth Wonson, Founder of Navigating Challenging Dialogue®.

  • Logistics

  • This is a self-paced course that must be completed within 2 months. 
  • All assignments must be completed within the enrollment period.
  • A certificate is awarded upon successful completion.

You’ll be using your own experiences and specific challenges. 

By practicing with your own scenarios and applying the NCD 4-Step Feedback Process, you’ll learn to:

Frame feedback so that it’s clear, actionable, and constructive.
Build trust through fact-based communication.
Build a stronger relationship with the other party.

Navigating Challenging Dialogue is the Foundation of Effective Feedback

Navigating Challenging Dialogue (NCD) is a toolkit for building trust by developing self-awareness, emotional self-regulation, empathy, and curiosity. NCD is the foundation of all the work that I do, and is essential for effective feedback. 

Whether you’re a manager, leader, or simply someone who wants to overcome the common challenges and emotional hurdles of feedback, this workshop is for you. 

  • Our experience demonstrates that when a culture of feedback exists, team morale is strengthened, and feedback is viewed as a tool that improves how people communicate and collaborate.
  • By following the NCD 4-Step Feedback Process, you can have feedback conversations which are less stressful and more effective.
  • Being skillful with feedback is foundational to being effective in leadership and incorporating coaching skills into the workplace.

Using Navigating Challenging Dialogue® has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results. 

"I have developed tools and workshops that help normalize feedback as part of workplace culture, teaching participants that feedback is a tool for growth and development, not criticism. I've helped clients transform their relationship with feedback - from dreading these conversations to seeing them as opportunities for connection and growth."

— Beth Wonson, Instructor and Communication Expert

By Design, This Is Not a Typical Workshop Where You Sit Back and Listen to the Instructor

This workshop is experiential. You will write-up 2 scenarios of your own to learn and practice the NCD Feedback Process during the workshop. Each scenario will describe a feedback conversation you'll be having with one specific person.

The NCD Process for Feedback Delivers Measurable Results

When leaders, managers, and parents model receiving feedback without taking it personally, it creates safety and trust for others to do the same.
Effective and actionable feedback are opportunities for developing accountability, skills, and talents, leading to better self-leadership. 
Organizations, companies, and groups that include feedback as one of their cultural norms tend to have better accountability, improved collaboration, and less unhealthy conflict.

Using Navigating Challenging Dialogue has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results.

"Mastering feedback transforms workplaces by normalizing it as a tool for growth. When feedback becomes an expected part of culture, people ask for it proactively. Teams view it as essential for improving communication and making work more enjoyable, productive, and meaningful. Leaders who model receiving feedback build trust and engagement, ultimately creating stronger organizations with more loyal employees."  

— BETH WONSON, Author of Mastering Feedback: Everything You’ve Never Been Told About How to Give Feedback

Mastering Feedback: Everything You’ve Never
Been Told About How to Give Feedback

What is Navigating Challenging Dialogue?

Early in her career, Beth got fed up with all the time she wasted clearing up her miscommunications. Through research and practice, she created Navigating Challenging Dialogue (NCD). Using NCD and following the 4-step NCD Process not only made her a better communicator, it improved all of her relationships, and she became a more effective leader.

  • Today, Fortune 500s, nonprofit organizations, government agencies, and schools use the tools and strategies of NCD to become communicators who empower others through meaningful, drama-free conversations.
  • NCD is a proven tool for improving culture, clarity, and retention in organizations.
  • More importantly, Beth's client work has proven that practicing NCD makes it easier to build trust, which is critical for healthy relationships and successful organizations.

By using NCD, you’ll begin experiencing less drama, chaos, stress, and unhealthy conflict in your own communication. And you’ll find the best way to introduce these concepts to others is to model the behavior you desire.

The Workshop Also Includes ...

Access to a private online classroom where you can download the class materials, complete the homework, and ask questions outside of class.
Our instructors answer your questions and review your assignments to provide feedback and guidance. There are no auto-graders here!
Complimentary access to our Online Learning Center with our entire library of communication and leadership development resources.
Complimentary copy of Beth's Book: Mastering Feedback: Everything You’ve Never Been Told About How to Give Feedback.
Complimentary copy of Beth's Book: Turn This Conversation Around: The 4-Stage Process for Communication with Connection.
This is the official Navigating Challenging Dialogue® handbook.
Certificate awarded upon successful completion of all online assignments.

Beth Wonson

CEO and Founder of Navigating Challenging Dialogue®, Communication Expert, Leadership Coach

About Beth Wonson

Since 2010, Beth has been speaking, coaching, mentoring, and training individuals and teams. Beth developed Navigating Challenging Dialogue® out of a desire to help herself become a better manager, leader, parent, and friend. 
Now, Fortune 500s, nonprofit organizations, government agencies, and schools use the tools and strategies of NCD to become communicators who empower others through meaningful, drama-free conversations.
To reach even more people, Beth has now published two books for implementing NCD as a proven tool for improving communication, culture, and retention in organizations. 
In addition to training and speaking, Beth is a Leadership Coach and Communication Expert providing mentoring and consulting services.

You can learn more about Beth's products and services at: NCDsolution.com

Have Questions? Need More Information? 

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Registration Form

 By design, this is not a typical workshop where you sit back and listen to the instructor.
This course is experiential and you will be practicing the tools, using your own, personal feedback conversations.
 
CANCELLATION POLICY
Cancellations must be received in writing at least 10 days from start of workshop. Please send via email to support@ncdprocess.com. Cancellations received less than 10 days from the workshop’s start date will be reviewed on a case-by-case basis and money may be transferable to a future event. Cancellations less than 48 hours will not be refunded. Beth Wonson & Company reserves the right to postpone the workshop based on extenuating circumstances resulting from government mandates and/or the pandemic.
 
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