For Nonprofit Leaders 

Mastering Feedback

A Navigating Challenging Dialogue® Workshop
in Partnership with Impact Foundry 

Do You Resist Giving Feedback? Does Receiving Feedback Feel Uncomfortable?

Nonprofit leadership requires having many different types of feedback conversations. Whether it's with staff, clients, vendors, or board members, giving and receiving feedback can be challenging.
Feedback is rarely something most of us look forward to because it almost never results in good – or productive – information we can actually use. Sometimes people try to cushion “negative” feedback with praise or “positive” feedback. It’s a technique that always feels inauthentic, and the “real” feedback gets lost.
It is not uncommon for feedback to create drama instead of improve performance. Add in remote management, uncertainty, and overwhelm, and it’s no wonder that we often tiptoe around giving feedback.
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Facilitated by Beth Wonson, Founder of Navigating Challenging Dialogue®.

  • Logistics

  • Tue., October 29, 2024 
  • 9 AM to 4 PM (with a 40-minute lunch break)
  • Sacramento, CA 95833

Mastering Feedback is a Genuine Fix

The Mastering Feedback workshop is for anyone looking to improve their skills in giving and receiving feedback so that it’s genuinely actionable. 

Using materials based on Beth Wonson’s book, Mastering Feedback: Everything You Were Never Told About Giving Feedback, you’ll practice the proven skills and strategies of delivering effective feedback. 

You’ll learn about Navigating Challenging Dialogue® (NCD), the NCD Process for Feedback, and the NCD Principles. These are proven tools for effective, fact-based feedback that is actionable. Learn to create connections and achieve results through self-awareness and fact-based communication.

This is for nonprofit leaders who are looking to:

be inspired
learn with and from other nonprofit leaders
take their leadership to the next level

You’ll be using your own experiences and agency-specific challenges.

By practicing with your own scenarios and applying the NCD Process for Feedback, you’ll learn to:

Frame feedback so that it’s clear, actionable, and constructive
Build trust through fact-based communication
Build a stronger relationship with the other party

Whether you’re a manager, leader, or simply someone who wants to overcome the common challenges and emotional hurdles of feedback, this workshop is for you.

"Beth Wonson has taken one of a supervisor’s essential tasks and turned it on its head; suddenly it isn’t scary anymore... I wish I’d had “Mastering Feedback” years ago to use in my Supervisor Training curriculum."

— BETSEY NASH, SPHR, SHRM-SCP, NASH HR SERVICES

By Design, This Is Not a Typical Workshop Where You Sit Back and Listen to the Instructor

This workshop is experiential. You will write-up 2 scenarios of your own to learn and practice the NCD Process for Feedback during the workshop. Each scenario will describe a feedback conversation you need to have. You’ll leave class able to apply the skills immediately.

Navigating Challenging Dialogue is the Foundation of Effective Feedback

Navigating Challenging Dialogue (NCD) is a toolkit for building trust by developing self-awareness, emotional self-regulation, empathy, and curiosity. NCD is the foundation of all the work that I do, and is essential for effective feedback.

By following the NCD Process, you can have effective conversations which are less stressful and more productive.
Practicing the NCD Principles will develop the skills that lead to building trust: self-awareness, emotional self-regulation, empathy, and curiosity. 
These skills are foundational to being effective in communication, leadership, and incorporating coaching skills into the workplace.

Using Navigating Challenging Dialogue has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results.

"Beth Wonson has developed a clear system for providing feedback that is beneficial both to the giver and the recipient of the feedback. It’s extremely useful in personal as well as professional settings."

—KIRSTEN RAMBO, PH.D., EXECUTIVE DIRECTOR, ASISTA

Navigating Challenging Dialogue is Proven and Valuable 

Early in her career, Beth got fed up with all the time she wasted clearing up her miscommunications. Through research and practice, she created Navigating Challenging Dialogue (NCD). Using NCD and following the 4-step NCD Process not only made her a better communicator, it improved all of her relationships, and she became a more effective leader.

  • Today, Fortune 500s, nonprofit organizations, government agencies, and schools use the tools and strategies of NCD to become communicators who empower others through meaningful, drama-free conversations.
  • NCD is a proven tool for improving culture, clarity, and retention in organizations.
  • More importantly, Beth's client work has proven that practicing NCD makes it easier to build trust, which is critical for healthy relationships and successful organizations.

As you learn the principles, key concepts, and skills of NCD, you’ll be more open to observe the interactions of others around you. You’ll notice where drama is being created through lack of clarity. You’ll start to see points in conversations where pausing to ask a few curious questions may avoid unhealthy conflict.  

Observing the world around you is one of the ways the practice of NCD improves your ability to have even the toughest conversations in much healthier ways. As you begin to experience more ease, you will notice places all around you where drama and conflict may be prevented.

By using NCD, you’ll begin experiencing less drama, chaos, stress, and unhealthy conflict in your own communication. And you’ll find the best way to introduce these concepts to others is to model the behavior you desire.

The Workshop Also Includes ...

Spot-coaching and support for your personal scenarios and questions.
Access to a private online classroom where you can download the class materials, complete the homework, and ask questions outside of class.
Complimentary access to our Online Learning Center with our entire library of communication and leadership development resources.
Complimentary copy of Beth's Book: Turn This Conversation Around: The 4-Stage Process for Communication with Connection.
This is the official Navigating Challenging Dialogue® handbook.
Complimentary copy of Beth's Book: Mastering Feedback: Everything You’ve Never Been Told About How to Give Feedback.
Certificate awarded upon successful completion of all online assignments.

Beth Wonson

CEO and Founder of Navigating Challenging Dialogue®, Communication Expert, Leadership Coach

About Beth Wonson

Since 2010, Beth has been speaking, coaching, mentoring, and training individuals and teams. Beth developed Navigating Challenging Dialogue® out of a desire to help herself become a better manager, leader, parent, and friend. 
Now, Fortune 500s, nonprofit organizations, government agencies, and schools use the tools and strategies of NCD to become communicators who empower others through meaningful, drama-free conversations.
To reach even more people, Beth has now published two books for implementing NCD as a proven tool for improving communication, culture, and retention in organizations. 
In addition to training and speaking, Beth is an ICF accredited Leadership Coach, providing mentoring and consulting services.

You can learn more about Beth's products and services at: NCDsolution.com

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A Workshop Bundle for Nonprofit Leaders
with SPECIAL Nonprofit Pricing

 By design, this is not a typical workshop where you sit back and listen to the instructor.
This course is experiential and you will be practicing the tools, in groups, using  your own, personal challenging conversations. A pre-workshop assignment is required to be completed.
 
CANCELLATION POLICY
Cancellations must be received in writing at least 10 days from start of workshop. Please send via email to support@ncdprocess.com. Cancellations received less than 10 days from the workshop’s start date will be reviewed on a case-by-case basis and money may be transferable to a future event. Cancellations less than 48 hours will not be refunded. Beth Wonson & Company reserves the right to postpone the workshop based on extenuating circumstances resulting from government mandates and/or the pandemic.
 
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